Michael K Jarnagin

Tulsa, Oklahoma Area

Broadcast Media

Greg King, Online
Lake Mary, FL
Aug 2006 to Oct 2013
Operations Management
Optum Health (Connextions) http://www.connextions.com/
Orlando, FL
Aug 2011 to Apr 2012
Sales Management (Coach) WellPoint Medicare
World Travel Holdings, Inc. http://www.worldtravelholdings.com/
Sanford, FL
Sep 2010 to Feb 2011
Luxury (Concierge) Travel Pro (Corporate & Leisure)
Convergys Inc. http://www.convergys.com/
Lake Mary, FL
Jan 2008 to Feb 2009
Team Management (Coach)
Decision One http://www.decisionone.com/
Tulsa, OK
2002 to Apr 2004
Tier II Desktop Support & Sales
U.S. Cellular Corporation http://www.uscellular.com/
Tulsa, OK
Jan 2000 to Sep 2002
NOC Support Engineer
U.S. Cellular Corporation http://www.uscellular.com/
Tulsa, OK
Jan 1998 to Dec 1999
National Account Management (Executive)
U.S. Cellular Corporation http://www.uscellular.com/
Tulsa, OK
Jun 1994 to Dec 1997
Operations Management

DeVry/Keller Graduate School of Management, Online
Orlando, FL
2015 to 2017
BS Computer & Network Manager in College of Engineering & Info Science
Devry University, Online
Orlando, FL
2014 to 2016
AS Network Administration in College of Engineering & Info Science
LDS- California Ventura Mission
Ventura County, CA
1979 to 1981
Missionary- The Church Of Jesus Christ Of Latter Day Saints in Religious Studies

*Business Development *Business Strategy *Calibrations *Client Service Management *Closer/T.O. Experience *Cold Call Percentage *Competitive *Customer Relations Management *Customer Service Management *CSAT Guidelines & Key Metrics Implementation *Metric Reporting & Analysis *National Account Executive *Operations Management *Product & Project Management (MS Project, Change Management Software) *Quality Management (Aspect & Nice Call Recording Agent Business/Centric Performance Models) *Sales Lead Generation (B2B/Consumer) *Recruiter/Interview Selection-(Customer Service, Sales, Non-Technical, & Technical Skill Sets) *Sales Management (CRM, Salesforce Models) *Sales Quotas *Social Media *Strategic Planning *Successful Sales Strategies *Superior Communicator *Superior Client Relations *Team Meetings *Training Management (Organization/Technical/Presen... *Workforce Management (Aspect, IEX, & Nice Platforms).